Return & Refund Policy
Return and Refund Policy
Last Updated: January 2025
At Momsdelyt™, we take great pride in delivering high-quality, fresh, and delicious meals directly to your doorstep. Since we offer food products, our return policy differs from other retail businesses. Please read our Return and Refund Policy carefully to understand how we handle returns and refunds for orders placed through www.momsdelyt.com.
1. Refund Eligibility
We strive to ensure that you are completely satisfied with your order. However, due to the nature of our products (prepared meals), returns are not typically accepted. We only offer refunds in specific circumstances, such as:
- Incorrect Order: If you receive an order that is incorrect, we will process a full refund or replacement.
- Damaged or Spoiled Food: If your order arrives damaged or in poor condition due to packaging or delivery issues, please contact us immediately for a refund or replacement.
2. How to Request a Refund or Replacement
If you believe you are eligible for a refund or replacement, please follow these steps:
Contact Us: Reach out to our customer support team within 24 hours of receiving the order.
- Email: support@momsdelyt.com
- Phone: [Your Phone Number]
- Provide your order number and details about the issue (e.g., incorrect items, damaged food, etc.).
Submit Proof: In cases of damaged or spoiled food, please provide clear photographs of the items, packaging, and any visible damage, if applicable.
Verification: Our team will review your request and verify the issue. If your claim is valid, we will initiate a refund or offer a replacement.
3. Refund Process
- Refund Method: If you are eligible for a refund, the amount will be credited to your original payment method.
- Processing Time: Refunds are typically processed within 5-7 business days after the issue has been verified and approved.
- Cancellation Refunds: If you cancel your order before it is dispatched, the refund will be issued minus a 2% deduction to cover payment gateway charges, as mentioned in our Payment Policy.
4. Exceptions
- No Return on Food Products: Due to health and safety regulations, we do not accept returns for food products that have already been delivered and consumed.
- Change of Mind: We do not offer refunds or replacements if you simply change your mind about the order after it has been dispatched.
5. Delivery Issues
If you experience issues with your delivery (e.g., late delivery, wrong items), please contact us immediately. While we cannot guarantee delivery times, we will do our best to resolve any delivery issues or provide compensation where appropriate.
6. Order Cancellations
- Cancellation Before Dispatch: You may cancel your order before it is dispatched. As per our Payment Policy, a 2% deduction will apply for cancellations to cover payment gateway charges.
- Cancellation After Dispatch: Once an order has been dispatched, cancellations are not possible.
7. Changes to This Policy
We may update this Return and Refund Policy at any time. Any changes will be posted on this page, and the updated version will be effective immediately upon posting. We encourage you to review this policy periodically for any updates.
8. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us:
- Email: support@momsdelyt.com
- Phone: [Mob: +91 805000 4537 / +91 8861997113 Tel: 080-3161 7743 ]
- Registered Office Address: No 49, Survey No 77, Ground Floor, Sheerin Tower, Sri Sai Brundavana Layout, Kagalipura, Uttarahalli Hobli, Bangalore, Karnataka. Pincode: 560082.
Thank you for choosing Momsdelyt™! We are committed to ensuring your satisfaction and providing you with the best food experience.
